The majority of our odor complaints are due to various supply tubes that are located under sinks, behind toilets and refrigerators. This line is typically clear and braided, opaque or has stainless webbing. The minerals in our water seem to react with these types of tubes.
When water sits for a period of time unused in these pipes, a sulfuric odor may present itself. After running water a short time, the odor should go away. Replacing the braided type hose with copper or chrome piping usually solves most odor problems. If you have replaced the supply tubing and still have a problem, you may need to replace an anode in your hot water heater.
If you have an odor in your hot water supply, you may want to replace the standard magnesium or aluminum anode rod with an aluminum/zinc alloy anode in your hot water heater.
It is also recommended that you flush your hot water heater annually.
The City of Keizer has testing programs in place at the municipal wells. Even if there is an odor, the water is STILL SAFE to drink water from the City’s wells up to your meter.
For additional water testing information, please see the FAQ on "What about Water Quality Testing."
Yes; the City of Keizer’s water is completely SAFE to consume from the City's wells up to your meter, even when it is dirty-looking or brownish in color because the City of Keizer has testing programs in place at the municipal wells. Dirty-looking water is generally minerals that have been stirred up but it could also be from something wrong with your pipes.
For additional water testing information, please see the FAQ on "What about Water Quality Testing."
For individual concerns, please contact the Utility Billing Division at: (503) 390-8280
The City uses well water and because this water comes from the ground, it’s rich in minerals. When wells are activated and deactivated based upon seasonal water needs, minerals are stirred up, which can result in more minerals flowing through the pipes.
If the City is doing work in the area, the water mains may be temporarily turned off, which can also cause an accumulation of minerals to flow through the lines.
RESOLUTION: Running the cold water in the bathtub for about 15 minutes usually produces high enough water flow to push the minerals through the lines thus clearing the water.
If this doesn’t work, then you can turn on the front and back hose spigots to run simultaneously for about 15 minutes. Once that’s done, run the cold water in the bathtub again for about 15 minutes.
The City of Keizer has testing programs in place at the municipal wells. We provide clean and safe drinking water from the City’s wells up to your meter.
Additionally, our water system meets the Federal water safeguards and the Clean Water Act requirements. Our water quality testing also meets or exceeds the requirements of the Oregon Health Authority, Drinking Water Section and the Environmental Protection Agency (EPA).
Unfortunately, the City cannot test the water from the meter into your home. You’re welcome to hire an individual testing company to test the water you’re receiving inside your home.
It’s a good idea to make sure the testing company is an Oregon Accredited Drinking Water Laboratory via the Oregon Environmental Laboratory Accreditation Program (ORELAP). For more information, please visit the Oregon Health Authority, ORELAP.
To search for Environmental Testing Laboratories by State (Oregon) and then by Lab.
For more information, please visit the EPA on Water testing to protest your home’s water.
Well water has natural minerals which can cause staining. The yellow or orange color stain is mostly caused by iron whereas the blue or black stains are caused by manganese.
In the dishwasher, we suggest running a cycle with a CITRUS-BASED package of drink mix or some tablet form detergent. Sometimes a second cycle is necessary but this should clear up the problem.
In laundry, we suggest you minimize or eliminate bleach and chlorine products. Bleach actually draws out the iron and suspends it in the water, making the staining worse. There are products on the market that are made for hard water stains.
The City of Keizer was federally mandated in 2007 to develop a stormwater program to comply with The Federal Clean Water Act. Even though residents may not have a storm drain on their street, it is designed to maintain the entire system throughout the city.
The storm drains help protect our local streams and rivers.
Each municipal public utility is required to pay the City a right-of-way use or business license fee of 5% of the gross revenues of the public utility.
The funds generated from the license fee are placed in the General Fund, to be used for City Administration, Police, Community Development and Parks Maintenance.
If you have an updated meter, you should have a handle on your side of the meter.
Turn this handle a quarter turn clockwise to turn off the water. (please see illustrations)
Keep in mind that your bill is for two months usage. Also you will notice that the majority of your bill is for sewer. A unit of water is 748 gallons. For that unit you pay only $1.45. However, sewer costs more per unit to treat than water and for a unit of sewer you pay $3.54. To find out how your sewer rate is adjusted please inquire about our sewer reset period.
If there are no signs of a leaky faucet or toilet, and you think you may have a leak, take the following steps:
If you would like assistance or have any questions, please feel free to call the office at (503) 390-8280, Mon - Fri (8:00 AM to 5:00 PM)
If there’s a WATER EMERGENCY, please call the after-hours line at (503) 393-1608
ANNUAL Sewer Rate Reset Period is: October 1st thru mid-March, so conserving water during this time period may reduce the cost of your sewer.
Please Click on the Following Link for Details: Annual Sewer Rate Resets
For BILLING & PAYMENT Questions about your Sewer, please call Keizer Utility Billing Division at (503) 390-8280.
For ANY OTHER Questions, please contact the City of Salem because they operate the Wastewater Treatment Plant and manage sewer concerns and inquiries at:
SALEM Public Works Dispatch
Monday–Sunday
24-hours a day
Email: http://service@cityofsalem.net
Phone: (503) 588-6311
Please Click HERE to Visit the City of Salem's Website.
You can do the following to help prevent frozen pipes:
Yes - if you are experiencing a short-term need for payment assistance, you can contact one of the local service agencies listed below to apply for aid. This financial assistance can be used to pay your City of Keizer utility bill.
Households are limited to receiving a maximum of $150 of assistance during a 12-month cycle, and each agency has its own eligibility rules.
Contact one or more of the local social service agencies to see if you are eligible for help paying your utility bill.
Service Agencies
(503) 585-6688
1977 Front Street SE
Salem, OR 97301
Monday–Wednesday
1pm – 3pm
Thursday–Friday
9am – 3pm
Must provide:
(503) 364-5672
3745 Portland Road NE
Salem, OR 97301
Monday–Friday
10am – 2pm
Must provide:
1-866-698-6155
Monday-Friday
8am-6pm
Department of Human Services - Salem Senior Disabled
(503) 304-3400
3410 Cherry Ave NE
Salem, OR 97303
1. Billings are Due the 22nd, bi-monthly.
AUTO-PAY: If you sign up for Auto-Pay on the New Payment Portal, payment will be processed ON THE DUE DATE of your bi-monthly statement.
2. Past Due Statements- The Utility Billing Division mails reminder statements to customers after the 22nd, and copies the Owners if account is under tenant's name.
3. Automated Phone Calls- The Utility Billing Division generates automated phone calls about one week BEFORE substantial late fees ("shut off processing fee") are imposed and water services are disconnected.
Please be sure to keep THIS OFFICE (503-390-8280; ub@keizer.org) updated with a good phone number for you.
Click HERE for current fee amounts (see pg. 11). Water services may also be interrupted.
TIME EXTENSIONS for making payments- Please call our office at (503) 390-8280 to request more time to pay. We will place a PROMISE TO PAY on your utility billing account in order to avoid a late fee and an interruption in your service. If promise is not kept, a late fee will be assessed with disconnection of water service.