Departments   /   Finance   /   Utility Billing
Utility Billing
If you are facing a financial hardship:
- please call this office at (503) 390-8280 to make payment arrangements
- for Financial Assistance, please click HERE

Rate Increases - Effective January 1, 2024:

  • 4% Water Rate Increase
  • 7% Sewer Rate Increase
  • 15% Police Service Fee
  • No Increase for Storm Water

Contact:    Utility Billing

Office Hours:  Monday - Friday (8:00 AM - 5:00 PM) 

Office Number:  (503) 390-8280 

Payments via Automated Phone System:  (503) 967-4005  

Customer Portal: Online Payments  

Fax:  (503) 390-9437 

Physical Address:  

City of Keizer
 Utility Billing Division
 930 Chemawa Rd NE
 Keizer, OR 97303 

        Drop Box (see Photois Located in the Parking Lot near USPS Mail Box

Mailing Address: 
 PO Box 21000
 Keizer, OR 97307-1000 

“We are committed to communication with the citizens of Keizer, striving to meet their expectations by providing quality services in a courteous and timely manner.” 

medtankpaint11_1.jpg  The Utility Billing Division operates within the Finance Department and maintains approximately 10,200 accounts for water, sewer and storm water services. 

The City of Keizer currently receives its water from 15 wells located in various areas of Keizer. The depth of the wells is between 100 ft. and 400ft. Keizer’s water is of such high quality that the Oregon State Health Division and the Department of Environmental Quality do not require that chlorine be added to the system.  Fluoride is added to the water at the rate of 1 PPM (parts per million).  This is the recommended level of the American Dental Association and the Oregon State Health Division. 

The water is checked at various locations, ten (10) times per week for bacteria.  Hardness of the water is 140 PPM or approximately eight (8) grains per gallon.  The PH factor of the water is 7.6.  The pressure in the system averages 60-68 PSI (pounds per square inch). Keizer has 3 storage facilities equaling 2.75 million gallons of storage. 

The City of Keizer Water Department requires backflow devices on all irrigation systems and fire lines.  We will be glad to assist customers in this area.