Utility Billing FAQ

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Utility Billing

My water smells like rotten eggs or sulfur. What causes the smell and is it safe to drink?

The majority of our odor complaints are due to various supply tubes that are located under sinks, behind toilets and refrigerators. This line is typically clear and braided, opaque or has stainless webbing. The minerals in our water seem to react with these types of tubes. When water sits for a period of time unused in these pipes, a sulfuric odor may present itself.  After running water a short time, the odor goes away. Replacing the braided type hose with copper or chrome piping usually solves most odor problems. If you have replaced the supply tubing and still have a problem, you may need to replace an anode in your hot water heater. It is also recommended that you flush your hot water heater annually. The water is still safe to drink even if there is an odor.

What is that yellow, black, or blue staining I get in my dishwasher, toilet, sinks and laundry?

Well water has natural minerals which can cause staining. The yellow or orange color stain is mostly caused by iron whereas the blue or black stains are caused by manganese.

How do I get rid of these stains?

In the dishwasher, we suggest running a cycle with a citrus base package of drink mix or some tablet form detergent. Sometimes a second cycle is necessary but this should clear up the problem. In laundry, we suggest you minimize or eliminate bleach products. Bleach actually draws out the iron and suspends it in the water, making the staining worse. There are products on the market that are made for hard water stains.

Why is my bill so high?

Keep in mind that your bill is for two months usage. Also you will notice that the majority of your bill is for sewer. A unit of water is 748 gallons. For that unit you pay only $1.35. However, sewer costs more per unit to treat then water and for a unit of sewer you pay $3.43.   To find out how your sewer rate is adjusted please inquire about our sewer reset period.

Why do I pay for stormwater when I do not have a storm drain on my street?

The City of Keizer was federally mandated in 2007 to develop a stormwater program to comply with The Federal Clean Water Act. Even though residents may not have a storm drain on their street, it is designed to maintain the entire system throughout the city.

What is the license fee?

Each municipal public utility is required to pay the City a right-of-way use or business license fee of 5% of the gross revenues of the public utility.

The funds generated from the license fee are placed in the General Fund, to be used for City Administration, Police, Community Development and Parks Maintenance.